General Conditions of Sale

3.1. Creation of the Customer Account

Placing any order through the Site requires that the Customer has previously created a customer account (hereinafter defined as "the Customer Account"), it being specified that the creation of the Customer Account can be carried out independently of any order or prior to the validation of an order.

To create a Customer Account, the Customer must complete the form provided. This form contains "mandatory" information necessary for the Customer's identification and the delivery of their order (including title, first name, last name, billing and delivery address, telephone number, passwords, email address). This mandatory information is indicated by an asterisk (*) on the Site. This form also contains "optional" information that the Customer is not required to complete to place an order on the Site (information not indicated by an asterisk). After registering, the Customer will receive an automatic email confirming the creation of their Customer Account.

Please note that the password created by the Customer is personal and confidential. It must be complex enough to protect the account. If the password is forgotten, the Customer can request a new password by clicking on the "Forgotten password?" tab from the login form.

The information provided must be complete, accurate and up-to-date. The Seller reserves the right to request confirmation from the Customer (by any means) of the information provided and of their identity.

3.2. Placing an order

To place an order on the Site, the Customer must follow the following steps:

1. Select the Product you wish to order and add it to your basket by clicking on “Add to basket”;

2. Access your basket by clicking on “View my basket”;

On the “Basket” page, the Customer can:

• Add/remove items to your basket;

• Enter your REDUCTION code (promotional code) if you have one;

• View the summary of your basket, including the promotions applied.

The Customer then has the choice between continuing their purchases or completing their order.

To validate the order, the Customer must click on “Validate my order”.

The Customer is then asked to log in to their Customer Account by entering their email address and password. If they do not have a Customer Account, the Customer is invited to create one. Once logged in, the Customer is directed to the "Delivery Method" page to choose an address and delivery method.

Once the address and delivery method have been chosen, the Customer must select the payment method;

To definitively confirm their order and pay, the Customer clicks on “Pay”. The Customer is then redirected to the payment provider’s transaction platform where they enter their banking information and confirm their payment.

Once the Customer has validated and paid for their order, they are automatically redirected to a page on the Site where the Seller confirms their order. At the same time, the Customer receives (i) an email from the Seller acknowledging receipt of their order, providing them with an order number and a summary of their order, (ii) a payment confirmation email from the payment service provider.

Any order that has not been validated cannot be fulfilled. Therefore, simply adding a product to the basket does not constitute validation of the order.

The Seller may request proof of identity from the Customer. In this case, the order will only be confirmed upon receipt and validation of these documents. The order preparation time may be affected by any delay in the transmission of this information. If the documents are not provided before the order is shipped, the Seller reserves the right to cancel the order.

Regardless of the payment method chosen, the Seller reserves the right to refuse any order or delivery in the event of (i) refusal of payment authorization by the banking organization or (ii) non-payment, in whole or in part, of a previous order by the Customer.

Failure to confirm by the Seller cannot be considered as confirmation and acceptance of the order.